Bankruptcyservices.co.uk is a web marketing company which does not offer debt advice but information only via our website. All leads generated by Bankruptcyservices are passed to ACS Bankruptcy Service for which Bankruptcyservices.co.uk receives a management fee. All phone numbers displayed on this site go direct to ACS Bankruptcy Service.
Information on this web site does not constitute financial advice on which reliance is placed by the viewer. You should seek independent advice on all information contained herein.
Bankruptcy Services is always looking to improve the service we offer, and are more than happy to receive feedback relating to the functionality and information provided on this website.
Bankruptcyservices.co.uk operates an internal complaints procedure for handling any expression of dissatisfaction, whether oral or written, justified or not, relating to our services. A complainant may make a complaint via email, telephone or letter. Letter sent via recorded delivery is preferable. A complaint will be investigated by a person who was not directly involved in the matter which is the subject of the complaint and a written acknowledgement of a complaint shall be sent to the complainant, within 5 working days, illustrating the company complaints handling procedure
IN WRITING
Please address your letter to the Complaints Manager at ACS Bankruptcy Service, 15 Church Close, Gnosall, Stafford, ST20 0DD
BY PHONE
Please telephone us and ask for the Complaints Manager. Complaintes procedure:
Bankruptcyservices.co.uk will always aim to resolve your complaint as soon as possible. If we are unable to resolve the complaint on the spot, or by the end of the next working day, we will send you a prompt written acknowledgement of the complaint. This will confirm that it has been received and is being dealt with and outline the associated timeframe of our complaints policy which adheres to the Financial Ombudsman Service guidelines.
Within 5 Days, You Will Receive An acknowledgement letter to let you know that your complaint has been received and is being dealt with.
Within 4 Weeks, You Will Receive If the complaint is still being investigated within 4 weeks we will issue a further response to let you know what is happening. This letter will detail either; The reason why more time is required to investigate your complaint. or The final response from us. This will include the findings from our investigation and details of any compensation where appropriate.
Within 8 Weeks, You Will Receive Within 8 weeks of receiving your complaint we are obliged to have fully investigated it and provide you our Final Response which will outline the details of our findings, and details of any compensation that we think you are entitled to. Hopefully this final response will be mutually satisfactory. If you are not satisfied with our final response you can refer the matter to the Financial Ombudsman Service at any time within 6 months. With all final responses, a copy of the Financial Ombudsman Service leaflet “Your complaint and the ombudsman” is also issued to the complainant.If you have not received a final response letter from us within 8 weeks of the complaint date (stage 1) or you are dissatisfied with the decisions in our final response letter, you can:
Finally
WRITE TO
The Financial Ombudsman.
complaint.info@financial-ombudsman.org.uk
PHONE Telephone:0800 023 4567
WEBSITE
Financial Ombudsman Complaints Procedure
OR
The relevant regulatory body via the Insolvency Service Complaints Gateway at:
Website: http://www.bis.gov.uk/insolvency/contact-us/IP-Complaints-Gateway
Email: ip.complaints@insolvency.gsi.gov.uk
Address: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.
Telephone: The Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm).
Bankruptcyservices.co.uk are committed to providing you with the highest level of service. Our partner ACS Bankruptcy Service charge a fee for the service they provide. As they do not receive funding from any other sources, the charges they make to you for using their services helps them maintain their overheads and provide a service to you. To ensure you have all the information you need to make the right decision, we have put together a clear guide on the fee structure for providing a complete professional bankruptcy support service.
Bankruptcy Service
In order to carry out a Bankruptcy case, our partners ACS Bankruptcy Service will agree to act for you for a fixed fee.
The fees they charge you are to cover the cost of their service to you for the following:
- Advising you as to whether Bankruptcy is in your best interests and advise you of all the options that are available to you in dealing with your debt.
- Completion of the Bankruptcy documents in readiness for your Bankruptcy hearing.
- Notifying your creditors of your present position and your intended course of action.
- Arranging your Bankruptcy hearing at court. Please note your attendance will be required at court on the day of the hearing.
- Dealing with any queries you may have before the Bankruptcy Order is made.
In addition to their fees (typically around £450 - £500), there are disbursements that you will need to pay in order for the Court Costs and the Official Receiver to process your Bankruptcy application. These fees currently total seven hundred and five pounds. ACS Bankruptcy Service will notify you if this fee increases during the course of your bankruptcy. Payment of this fee must be made to the Court upon the lodging of your paperwork. The Court will not accept payment of this fee by way of a personal cheque. Payment of the fee must be in cash or banker’s draft. If you are in receipt of certain welfare benefits or are in receipt of a low income you may be able to get a fee remission on part of the Court fee. If you are in receipt of benefits you may be able to secure a reduced fee in respect of the Court fee. There is no fee remission in respect of Official Receivers fees, which will always be payable regardless of income. They will advise you if we feel that you may be eligible for a fee reduction. In the event of your circumstances being unusually complex or difficult, they reserve the right to charge you additional fees for using their services. If it is their intention to make an additional charge to you, they will advise you of what their revised charges will be before they render those charges to you. If you are not agreeable to their revised charges, you can terminate their instructions and they will provide you with further information as to the source of alternative debt help services. In these circumstances you will not be entitled to a refund of any payments you make to us unless they have acted in breach of our terms of business.
Once they have prepared your bankruptcy forms and forwarded these to you, or upon termination of this agreement, they will transfer from their clients account the sums you have paid to them on account of their charges to their office account.
